- 01
Name the login method
Record the button used originally and the exact masked email, device-store or social account currently active.
- 02
Check the failure type
Separate forgotten password, expired session, unavailable provider, app crash and successful login to the wrong profile.
- 03
Preserve both player IDs
If an empty profile opens, save its ID as well as the original ID from receipts or screenshots.
- 04
Give support a reproducible path
Include device, app version, last successful access and the exact message without sending a password.
Quick answers
Should a password be sent to support?
No.
Why save the empty profile ID?
It helps distinguish two accounts during recovery.
Can reinstalling erase useful evidence?
Yes, especially for guest access.