Recover the Same Profile, Not a New Empty Account

Name the login method

Review the Account Recovery Steps

Record the button used originally and the exact masked email, device-store or social account currently active.

Check the failure type

Separate forgotten password, expired session, unavailable provider, app crash and successful login to the wrong profile.

Preserve both player IDs

If an empty profile opens, save its ID as well as the original ID from receipts or screenshots.

Give support a reproducible path

Include device, app version, last successful access and the exact message without sending a password.