- 01
Save the order record
Keep the store, order number, date, amount, currency and product name. A bank line alone may omit the app order identifier.
- 02
Confirm the signed-in profile
Record whether play used guest, email, Apple, an Android store account or Facebook access when the purchase completed.
- 03
Check the virtual ledger
Compare the credit total before and after the order and note any inbox, bundle or claim step.
- 04
Send one complete support case
Provide the receipt and player identifier without posting full payment credentials. Ask whether the order was credited, pending or reversed.
Quick answers
What is the strongest purchase reference?
The store order or receipt number.
Can credits land on another profile?
A different signed-in or guest profile can explain an apparent mismatch.
Should another pack be bought to test it?
No. Resolve the first order before spending again.